Card Operations Elevated Error Rates

Incident Report for Unit

Resolved

This incident has been resolved.
Posted Apr 25, 2023 - 03:44 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Apr 25, 2023 - 03:36 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Apr 25, 2023 - 02:09 UTC

Update

We continue to investigate this issue with the card processor and with our sensitive card data protection vendor.
Posted Apr 25, 2023 - 00:50 UTC

Update

Our card processor continues to actively investigate the issue and we will share updates as soon as they are available.
Posted Apr 24, 2023 - 21:36 UTC

Investigating

We've identified elevated error rates for card operations - Exposing and managing sensitive card information details. We are working to resolve this issue with the card processor.
Posted Apr 24, 2023 - 20:05 UTC
This incident affected: API (Cards).
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